General IT and compliance
We are proud to support over 300 care services and multiple head office locations among our core clients
We understand that running a care home is demanding, and having the right technology is essential. Many of our care provider customers have faced similar challenges in the past but with the right solutions they have transformed the way they operate.
Do you experience any of the following issues? If so, we can help overcome them with effective solutions.
1. Poor Connectivity and Communication Issues
Problem:
Weak or inconsistent Wi-Fi signals cause frustration for both staff and residents, caused by slow internet speeds. This can lead to delays in accessing online care systems and poor mobile phone signals in bedrooms making it difficult for residents to receive calls.
No family wants to struggle to connect with loved ones via phone or video calls and worse still, no phone coverage in certain areas means staff or residents may be unable to make 999 emergency calls.
Solution:
We eliminate Wi-Fi dead zones by installing strong, high-speed internet throughout your care home. We improve mobile phone coverage, ensuring clear communication for residents and staff. We enhance phone and video call capabilities (e.g., FaceTime, Zoom) so families can stay connected. Our reliable IT systems ensure that staff can quickly respond to urgent situations.
2. Unreliable IT Systems Causing Disruptions
Problem:
Slow, outdated computers and poor internet connections make everyday tasks frustrating. Care plan devices frequently disconnect, making it harder for staff to document care efficiently or worse still, essential care software and cloud applications aren’t working properly, leading to delays and inefficiencies.
Solution:
We upgrade outdated IT systems and enhance internet connections to ensure quick access to vital information. Our reliable IT infrastructure ensures the smooth operation of essential care applications.
3. Cybersecurity Risks
Problem:
Care homes are vulnerable to cyberattacks, including ransomware targeting NHS and social care services. Sensitive resident data needs stronger protection to prevent breaches and maintain trust.
Solution:
We implement advanced cybersecurity solutions to protect resident data from cyber threats. Our security measures ensure compliance with data protection regulations and reduce the risk of breaches. Staff training on cybersecurity awareness helps prevent phishing attacks and social engineering threats.
We provide real-time threat monitoring and alerts to keep your systems secure and design comprehensive backup and disaster recovery plans, incorporating cloud, on-premise, and hybrid solutions.
4. Lack of Integration with Digital Health Records
Problem:
Many care homes still use paper records, making it difficult to share critical information with hospitals and GPs. The lack of proper digital systems affects care coordination, leading to delays in treatment.
Solution:
We support and partner with care homes adopting digital social care records that integrate with NHS and GP systems. Our solutions enable secure, real-time sharing of resident information, improving care coordination and decision-making.
5. Challenges in Adopting New Technology
Problem:
AI and smart monitoring could improve care, but staff worry about losing the human touch. All new technology must be easy to use and enhance, rather than replace, personal care.
Solution:
We collaborate with partners that can introduce AI and smart monitoring tools that support staff rather than replace human interaction. Our approach ensures technology complements compassionate caregiving while improving efficiency and safety.
6. Poor IT Infrastructure & Maintenance Issues
Problem:
Messy, tangled cabling creates safety hazards and makes maintenance difficult. Unreliable IT systems can make regulatory compliance with the Care Quality Commission (CQC) challenging with failed IT systems impacting safety ratings, affecting trust and reputation.
Solution:
We organise and maintain IT infrastructure, ensuring safe, efficient network systems. We can provide a holistic view of IT service levels, giving IT directors and on-site support teams access to real-time insights.
Our services help care homes stay compliant with CQC and maintain strong safety ratings. Using proactive monitoring tools, we detect and resolve IT issues before they become major problems. Our dedicated service desk answers queries, resolves issues, and provides technical support—with 95% of issues fixed remotely.
We facilitate cloud adoption, allowing access to secure applications from any location with an internet connection, boosting collaboration, productivity, and cost efficiency.
Helping Care Homes Run Smoothly
We understand that these challenges add extra pressure to an already demanding job. With the right technology in place, care homes can improve efficiency, security, and care quality—making life easier for both staff and residents.
How We Can Support You Further
- FREE IT Audit – Let us assess your current systems and recommend improvements.
- Book a FREE Online Meeting – Discuss your specific needs with our experts.
- Training & Support – We offer training to help your staff make the most of new technology.
